From the section Lector - Queries, the lecturer answers students' questions. The lecturer is informed by system notification by e-mail that a new query has been sent to the helpdesk.
To answer the query, you must click on the query row or the settings icon in the Options column.
The query will be displayed in a pop-up window with the sender's name.
Manage your query
The lecturer writes the answer in the same text box.
If you want to publish the question in the FAQ, tick the appropriate checkbox. In this case, do not forget to edit the query (delete the name, correct any typos and errors, etc.)
If you want to save your answer for later, use the Save button. The answer to the query will not be sent.
To send a query, click on the Answer/Publish button.
